Job Role

Store Operations

· Set and agree on store performance targets with Ops Manager

· To be accountable for all aspects of the commercial operation of store by managing the performance of store teams to deliver agreed business targets.

· To ensure that the Store is always merchandised to the Company’s desired standard and that, with liaison with the Ops Manager and Merchandise Team.

· Develop and arrange promotional material and in-store displays.

· Undertake store activities such as managing store budgets and updating financial records.

· Prepare detailed reports on buying trends, customer requirements, and profits.

· To ensure the Store has the correct levels of stock and that replenishment orders are placed, in close liaison with the Retail Ops Manager and Merchandise Team.

· Responsible for maintaining the Inventory levels at the store and controlling Shrinkage as per Company Standards.

Customer

· Deliver excellent service to ensure high levels of customer satisfaction.

· Respond to customer complaints and concerns in a professional manner.

· To increase the shop customer base by consistently delivering impeccable customer service.

· Promote cross branding for customers to increase the portfolio for them

· Create business strategies to attract new customers, expand store traffic, and enhance profitability

People

· Hire, train, and oversee new staff.

· Support the employee onboarding process at the time of new joinee

· Handhold the new joinee at the store by assigning buddy and also providing them with in- store training

· Motivate the sales team to meet sales objectives by training and mentoring staff. Regular review and feedback to be shared to ensure they are groomed well and are high on performance.

· Ensure store compliance with health and safety regulations.

· Responsible for store expense management, store budgets, inventory control increase sales throughout the year and achieve set financial targets.

· Ensure store and staff presentation and standards are in line with the brand requirements

Processes

· Ensure store processes are clearly defined and communicated to teams and are followed at all the times.

· Support store audits as per schedule.

Desired Skills & Abilities

·     High on Empathy

·     Strong leadership skills with ability to coach - effectively teach/develop others to next level.

·     Good energy levels - with ability to be involved in multiple tasks and ability to juggle.

·     Good analytical skills.

·     Effective listening and communications skills – simplify communication with ability to put the point across the board.

·     Superior understanding of Indian retailing and global trends.

·     Good communication and interpersonal skills - understand customer needs

·     Good at relationship building - conversion to sales

·     Ability to follow brand and store guidelines

·     Good operations experience – receiving stock, inventory keeping, cash handling etc.

Education & Experience Required:

Qualified graduate – MBA preferred

·     Minimum 6 to 10 yrs. Previous proven Department Manager experience in high fashion retail.

·     Ability to understand and handle aspects of retail operational and merchandising - from the delivery of stock to the final sale of the product. Should be able to share multiple instances of “Customer Delight” and strong “one-to-one relationship building”.

·     Ability to manage and develop a positive and productive team. Previous experience conducting staff appraisals/dealing with staff issues effectively and nurture their growth within the organization.

·     Motivational leadership skills. Must be highly motivated and committed with a can do attitude

– thrives on the demands of a busy boutique with enthusiasm, high energy levels and a determination to deliver top class sales from his/her team. Is an inspiring leader.

·     Self-starter.

·     Exceptional communicator and good at interpersonal skills.