Role Name: Department Manager

Format: Azorte

Reporting Manager: Store Manager

Role Purpose: Responsible for presentation, sales, profitability, VM and customer satisfaction of categories/brands in the respective department

Key Responsibilities:

Finance: Achieve revenue, gross margin ▪ Control inventory level and shrinkage ▪ Increase margins and minimize expenses ▪ Achieve higher average transaction value per customer

Customer: Stores to look as per guidelines ▪ Ensure that sales team meets customer’s need ▪ Assist customer for location of product, point of purchase and answer questions

Internal Business Process: ▪ Ensure effective stock and VM ▪ Monitor sales figure/inventory planning ▪ Gather consumer data for feedback ▪ Adhere to Mockshop guidelines ▪ SOP Implementation and Adherence in department.

People/ Learning & Growth :▪ Sales staff are trained and constantly updated ▪ Product knowledge, brand differentiation ▪ Recognize and develop talent ▪ Optimize manpower resource for category ▪ Functional and behavioral training ▪ Mentor sales assistance through training and career planning ▪ Update category and store associates on latest development in new product/brands and presentation/selling technique

Competencies 

Functional Competencies: ▪ Ability to work under pressure ▪ Attention to Detail ▪ Customer Centricity

Generic Competencies: ▪ Communication Skills ▪ Commitment to Excellence

Academics and Experience:

Qualification: MBA / master's degree or Graduation or Diploma in Retail Management

Work Experience: 4+ Years in Fashion and Lifestyle Retail Store Operations