Job Purpose

Effectively driving sales through efficient department operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.

Education Qualifications

Graduation/ Post Graduation

Key Responsibilities

• Align departmental sales plans and quotas with business objectives, ensuring gross margin, stock on hand, brand mix, and discounts are managed as per strategy.
• Maintain operational consistency across stores, including merchandise, billing, demos, and inventory, through systematic reviews.
• Address field requirements with well-thought-out solutions to consistently meet department targets.
• Ensure the right product and merchandise mix, driving sales effectiveness and brand-family balance.
• Drive sales, margin, shrink control, cost optimization, and attached percentages to maintain a healthy P&L for the department.
• Analyze store sales performance and take necessary actions to meet objectives.
• Lead and motivate the store operations team to achieve sales and efficiency targets, aligning with the company’s vision and values.
• Set clear performance goals, track progress, provide feedback, and address performance issues promptly.
• Identify and develop successors for critical positions within the department.
• Manage inventory and assortment according to plan, ensuring adherence to process through planogram audits.
• Engage with customers to gather feedback on service and processes, continuously improving based on their input.
• Stay informed on market competition and foster a customer-obsessed culture by prioritizing customer centricity.

Key Performance Indicators

• Gross Margin, SOH
• Segment & Brand mix
• Discount Management
• Brand share
• Finance- Paper/card VM Implementation
• Achieve Nos - TGT Vs Ach, RCP, Attachment, EOL.
• Customer Experience - VOC - Participation, score, SQA, complaints, People Management.
• Business Acumen - Profitability, Competition.
• Jio Business - Activations, Recharges, CAF Rejections

Job Requirements

1. Functional Competencies

• Operational Effectiveness
• Finance Management
• Analysis and Problem Solving
• Results Orientation

1. Behavioural Competencies

• Self-Development
• Emotional Intelligence
• Customer Service Orientation
• People Management
• Communication
• Teamwork and Collaboration