Company Overview

Reliance Retail is India's largest, fastest growing, and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital and new commerce platforms. With a strong focus on providing consumers with an outstanding value proposition, superior quality products, and an unmatched shopping experience, Reliance Retail serves a loyal customer base of more than 193 million across India. The retail giant operates over 15,000 stores across more than 7,000 cities, supported by a well-trained workforce and robust supply chain.

Job Overview

We are seeking a Department Manager for our retail operations in Kozhikode and Kannur. This is a full-time, mid-level position requiring 4 to 6 years of relevant work experience. The chosen candidate will be an integral part of our store management team, ensuring superior customer service and operational excellence.

Qualifications and Skills

• Team Leadership: Proven experience in leading and mentoring a team to achieve set goals.
• Visual Merchandising: Ability to create attractive displays that enhance the customer's shopping experience.
• Department Manager: Prior experience in managing a department within a retail environment.
• Apparel: Knowledge of apparel retailing and trends, critical for managing sections related to fashion and lifestyle.
• Showroom: Familiarity with showroom operations including customer service and inventory management.
• Leadership: Strong leadership skills to drive performance and engage team members positively.
• Floor Management (Mandatory skill): Expertise in overseeing the sales floor operations, ensuring smooth functioning.
• Customer Service: Ability to ensure high standards of customer service to achieve customer satisfaction.

Roles and Responsibilities

• Manage all aspects of the department’s day-to-day operations, ensuring the achievement of sales targets and operational metrics.
• Lead, coach, and mentor a team of sales associates to deliver excellent customer service and to foster a positive team environment.
• Create visually appealing and effectively arranged merchandise displays to attract customers and drive sales.
• Monitor inventory levels, manage stock replenishment, and maintain inventory accuracy.
• Handle customer inquiries and complaints, ensuring issues are resolved promptly and effectively.
• Implement corporate and store strategies, policies, and procedures, ensuring compliance and consistency in operations.
• Analyze sales data and market trends to develop strategies that drive sales growth and improve profit margins.
• Collaborate with other store departments to support overall store functions and performance goals.