Back Again is Reliance Retail’s second career program for women on break to help them make a meaningful comeback. We recognize the unique challenges women face at different life stages, often impacting their careers. That’s why Back Again is built on the foundation of positive action - ensuring they receive the opportunities and support they deserve to create real, lasting societal change.

This is more than a program - it’s a movement to welcome women who took a career break, so that they can harness their talent and reclaim their professional aspirations with confidence.

Eligibility –

•      Prior work experience - Minimum 1 year

•      Break duration - 6 months to 7 years

Job Description – Store Associate (Trends / Smart / Digital)

Job Purpose

The Store Associate plays a key role in delivering an outstanding shopping experience by assisting customers, managing merchandise, and contributing to store performance. This role is ideal for women looking to make a meaningful career comeback through a structured second career program.

Key Responsibilities

1)     Sales & Customer Engagement

·        Assist customers in making informed purchase decisions based on current trends.

·        Provide personalized service to enhance customer experience and drive repeat business.

·        Ensure high levels of customer satisfaction through excellent sales service.

2)     Store Operations & Merchandising

·        Maintain merchandise as per brand standards, ensuring an organized and visually appealing store layout.

·        Support inventory management, restocking, and shrink control.

·        Ensure compliance with store policies and standard operating procedures.

3)     Performance & Business Growth

·        Contribute to the store’s Key Performance Indicators (KPIs), including sales targets and customer satisfaction scores.

·        Participate in promotional activities and campaigns to boost sales.

·        Stay updated on product knowledge to provide expert guidance to customers.

Key Performance Indicators (KPIs)

·        Sales contribution & upselling performance

·        Customer feedback & satisfaction ratings

·        Merchandising compliance & inventory accuracy

Qualifications, Experience & Competence

·        12th Pass / Graduate from a recognized institution.

·        Minimum 1 year of experience, preferably in retail or customer-facing roles.

·        Strong communication and interpersonal skills.

·        Passion for fashion, digital commerce, and emerging retail trends.

Location

·        PAN India (Multiple locations)