Company Overview

Reliance Retail is India's largest, fastest growing and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital and new commerce platforms. We provide consumers with an outstanding value proposition, superior quality products and an unmatched shopping experience.

Job Overview

We are seeking a Customer Relationship Management (CRM) professional to join our dynamic team at Reliance Retail. This is a full-time position based in Bangalore. The successful candidate will be responsible for managing customer relationships, enhancing customer satisfaction, and ensuring the efficient operation of CRM processes.

Qualifications and Skills

• Proven experience in customer relationship management with a consistent track record of improving customer satisfaction.
• Strong team coordination skills to effectively manage and collaborate with cross-functional teams.
• Excellent interpersonal communication skills to build and maintain strong relationships with customers and stakeholders.
• Proficient in time management with the ability to prioritize tasks and manage multiple projects.
• Experience with Database Management Systems (DBMS) to manage customer databases efficiently.
• Capable of stakeholder management to align CRM activities with business objectives and customer needs.
• Ability to analyze customer data and generate actionable insights for improving the customer experience.
• Strong problem-solving skills and attention to detail to identify issues and implement effective solutions.

Roles and Responsibilities

• Develop and implement effective CRM strategies to enhance customer satisfaction and loyalty.
• Manage and maintain customer databases to ensure data accuracy and security.
• Coordinate with other departments such as sales, marketing, and support to facilitate seamless customer interactions.
• Analyze customer data to identify trends, preferences, and areas for improvement.
• Generate and present reports on customer feedback, issues, and resolutions to senior management.
• Work closely with stakeholders to align CRM activities with business goals and customer expectations.
• Monitor and improve customer service processes to ensure a high-standard customer experience.
• Handle customer inquiries and complaints efficiently, ensuring timely resolution and follow-up.