Cluster Manager Punjab
Cluster Manager Punjab25
Applications
25
Applications
Rajpura
Full-Time
Mid-Level: 8 to 12 years
₹ 10L - ₹ 15L (Per Year)
Posted on Aug 26 2024
About the Job
Skills
Supply Chain Management
Cost Management
SAP Billing
Compliance Management
Vendor Management
Distribution & Network Management
SAP/ Full WMS/ Shipsy
Quantitative Logical & Analytical skills
Job Description
Job Attributes
Position Name Cluster Manager Punjab
Business Unit Supply Chain Management
Position Code*
Function Transportation
Reporting to Regional Lead Express North
Location Rajpura
Job Purpose
This role is primarily accountable for overall PnL and operations management for the Cluster region and drive service & delivery efficiency, supporting business partner hiring & coordination, and managing pick-up delivery costs.
Key Responsibilities
- Manage hub operations across and implement process improvement initiatives
- Ensure seamless operations across clusters and manage & monitor overall P&L and operations for the cluster.
- Drive cluster Linehaul performance, quality & expansion and also manage ground & network operations, network capacity utilization, network cost
- Drive business partner development and evaluation, ensure cost optimization, and support in driving cluster/national projects
- Ensure SID & stocks management / PI, Quality management
- Perform metrics reporting and data analysis tasks to identify issues and opportunities for process improvements-Implement
- Implement best practices and keep innovating to create better operational services. Drive cost optimization & cost control initiatives. Ensure 100% service levels achieved.
- Drive review of current processes and coordinate with relevant internal stakeholders to implement process improvements
- Ensure adherence of policies, process, systems and SLA's and monitor customer complaints, conducts root cause analysis and provide solution to enhance customer level satisfaction
- Lead, manage & motivate the team; provide functional guidance and training
- Constantly review and evaluate the performance of team, service providers and give feedback and plans for improvement
Key Performance Indicators
Primary KPIs
Additional KPIs
- Minimizing % supply chain cost (overall / by category)
- % Increase in orders delivered OTIF (On Time in Full)
- Adherence to SLA for order delivery time, promised delivery date
- Number of process improvements implemented
- % Increase in utilization
- Increase in customer/ delivery scorecard performance
Job Requirements
Functional Competencies
Behavioral Competencies
- Process orientation
- Quantitative Logical & Analytical skills
- SAP/Full WMS
- Systems knowledge
- Logistics management
- Distribution & network management
- Vendor management
- Cost management/Compliance management
- Leadership Skills, Goal orientation & Strategic thinking
- Analytical ability
- Collaborative problem solving
- Managing ambiguity
- Attention to detail
About the company
Reliance Retail is India's largest, fastest growing and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital and new commerce platforms. We provide consumers with an outstanding value proposition, superior quality products and an unmatched shopping experience.
Founded in 2006 with a view to revolutionize retail in India, we have, over the yea ...Show More
Reliance Retail is India's largest, fastest growing and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital and new commerce platforms. We provide consumers with an outstanding value proposition, superior quality products and an unmatched shopping experience.
Founded in 2006 with a view to revolutionize retail in India, we have, over the years, developed and perfected our capabilities across people, processes and technology to meet our end objectives of creating a win-win proposition for our stakeholders across the value chain viz. Customers, Manufacturers/Farmers, Merchants, Brand Partners as well as of enhancing financial income and job security for tens of millions of Indians.
Today, Reliance Retail serves a loyal customer base of more than 193 million across the country, catering to daily and occasional needs across the major consumption baskets of Consumer Electronics, Fashion & Lifestyle, Grocery, Pharma and Connectivity. We operate the largest store network in the country with 15,000+ stores, spread over 42 million square feet of retail space and present across 7,000+ cities. Our omni-enabled store networks and extensive portfolio of digital commerce platforms bolstered by a strong supply chain and technology infrastructure, and supported by a well-trained workforce enable us to provide customer service par excellence.
We continue to build our capabilities through organic growth, acquisitions, partnerships and strategic investments to strengthen our competencies and bolster our product offerings. Our strong own brand portfolio is complemented by an equally strong brand partner portfolio, as Reliance Retail continues to be the partner of choice for leading national and international brands. ...Show Less
Industry
Retail
Company Size
10001+ Employees
Headquarter
Mumbai, Maharashtra
Other open jobs from Reliance Retail