CLUSTER MANAGER - OPERATIONS (Azorte) S Bangalore
CLUSTER MANAGER - OPERATIONS (Azorte) S Bangalore808
Applications
808
Applications
Bangalore Urban
Full-Time
Mid-Level: 4 to 6 years
₹ 12L - ₹ 20L (Per Year)
Posted on Jul 26 2024
Not Accepting Applications
About the Job
Skills
Operations Management
Strategic Planning
Communication Skills
Team Leadership
Problem Solving
Project Management
Analytical Skills
Decision Making
Role Name: Cluster Manager - Operations (Apparel Retail) Azorte
Key Responsibilities:
Finance
- Achieve revenue and profitability targets as per Annual Operating Plan (AOP)
- Control operational expenses within budget.
- Minimize inventory shrinkage and losses.
Customer Experience
- Ensure visually appealing and well-merchandised stores.
- Maintain optimal product availability and size assortment
- Achieve excellent mystery shopping audit scores.
Operations
- Drive customer loyalty program enrolment and engagement
- Collect and address customer feedback promptly
- Ensure 100% compliance with Standard Operating Procedures (SOPs).
- Timely reporting and adherence to audit schedules
- Collaborate with support teams (EPC, FM) for store operations
People Management
- Train and develop store teams on visual merchandising, SOPs, customer service, and product knowledge
- Build high-performing and customer-centric teams.
Key Performance Indicators (KPIs):
- Revenue and profit targets
- Customer satisfaction and Net Promoter Score
- Shrinkage and loss percentage
- Mystery shopping audit scores
- Loyalty program enrolment and engagement
- SOP compliance and audit ratings
- Team training and development metrics
About the company
Reliance Retail is India's largest, fastest growing and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital and new commerce platforms. We provide consumers with an outstanding value proposition, superior quality products and an unmatched shopping experience.
Founded in 2006 with a view to revolutionize retail in India, we have, over the yea ...Show More
Reliance Retail is India's largest, fastest growing and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital and new commerce platforms. We provide consumers with an outstanding value proposition, superior quality products and an unmatched shopping experience.
Founded in 2006 with a view to revolutionize retail in India, we have, over the years, developed and perfected our capabilities across people, processes and technology to meet our end objectives of creating a win-win proposition for our stakeholders across the value chain viz. Customers, Manufacturers/Farmers, Merchants, Brand Partners as well as of enhancing financial income and job security for tens of millions of Indians.
Today, Reliance Retail serves a loyal customer base of more than 193 million across the country, catering to daily and occasional needs across the major consumption baskets of Consumer Electronics, Fashion & Lifestyle, Grocery, Pharma and Connectivity. We operate the largest store network in the country with 15,000+ stores, spread over 42 million square feet of retail space and present across 7,000+ cities. Our omni-enabled store networks and extensive portfolio of digital commerce platforms bolstered by a strong supply chain and technology infrastructure, and supported by a well-trained workforce enable us to provide customer service par excellence.
We continue to build our capabilities through organic growth, acquisitions, partnerships and strategic investments to strengthen our competencies and bolster our product offerings. Our strong own brand portfolio is complemented by an equally strong brand partner portfolio, as Reliance Retail continues to be the partner of choice for leading national and international brands. ...Show Less
Industry
Retail
Company Size
10001+ Employees
Headquarter
Mumbai, Maharashtra
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