Candidate Must have minimum 10+ years of experience & minimum 5 years in Jewellery Retail

Job Attributes

Position Name

Cluster Manager SAS

Business Unit

Jewels

Function

Operations

Location

Mumbai & Cuttack

Job Purpose

Lead cluster Operations and develop cluster level retail strategies, plans and process improvements; oversee cluster Operations and returns management operations in order to maximize process efficiency, resource utilisation and productivity within the limits of Reliance Retail.

Key Responsibilities

• Ability to oversee sales processes and strategies to maximize revenue by achieving budgeted revenue & profit targets for Retail Stores across the cluster
• Ensure Implementation of SOPs through operational excellence across cluster
• Manage and implement SOP for VM at stores.
• Lead customers connect by devising mechanism and strategies for new customer acquisition and repeat customer win back through multiple marketing initiative across the cluster
• Ability to manage and enhance customer relationships to improve satisfaction and loyalty through elevated customer experience during and post sales
• Develop leaders & provide opportunities to employees through various step up programs across cluster
• Develop functional capabilities in employees through appropriate training interventions
• Ability to handle and resolve conflicts in a constructive manner.
• Drive culture of trust, integrity and respect among all employees across cluster

Key Performance Indicators

Primary KPIs

• Achieving month wise / Category Wise AOP number
• %Achieve budgeted EBITDA for region
• %Improve Diamond & Silver share at region

Additional KPIs

• Employee turnover ratio
• Maintaining TAT for customer complaint resolution
• Adherence to laid commercial SOP’s

Job Requirements

Functional Competencies

• Operational Excellence
• Customer Orientation
• Project Management
• Business Analytics

Behavioral Competencies

• Nurturing
• Result Orientation
• Entrepreneurial Mindset
• Interpersonal Skills