Job Description

1. Job Attributes

1.1. Position Name Cluster Manager Andhra Pradesh

1.2. Position Code*

1.3. Reporting to Regional Lead Express South

1.4. Business Unit Supply Chain Management

1.5. Function Transportation

1.6. Location Vijayawada

2. Job Purpose

This role is primarily accountable for overall PnL and operations management for the Cluster region and drive service & delivery efficiency, supporting business partner hiring & coordination, and managing pick-up delivery costs.

3. Key Responsibilities

• Manage hub operations across and implement process improvement initiatives
• Ensure seamless operations across clusters and manage & monitor overall P&L and operations for the cluster.
• Drive cluster Linehaul performance, quality & expansion and also manage ground & network operations, network capacity utilization, network cost
• Drive business partner development and evaluation, ensure cost optimization, and support in driving cluster/national
• Ensure SID & stocks management / PI, Quality management
• Perform metrics reporting and data analysis tasks to identify issues and opportunities for process improvements
• Implement best practices and keep innovating to create better operational services. Drive cost optimization & cost control initiatives. Ensure 100% service levels achieved.
• Drive review of current processes and coordinate with relevant internal stakeholders to implement process projects
• Ensure adherence of policies, process, systems and SLA's and monitor customer complaints, conducts root cause analysis and provide solution to enhance customer level satisfaction
• Lead, manage & motivate the team; provide functional guidance and training
• Constantly review and evaluate the performance of team, service providers and give feedback and plans for improvement

4. Key Performance Indicators

4.1. Primary KPIs

• Minimizing % supply chain cost (overall / by category)
• % Increase in orders delivered OTIF (On Time in Full)
• Adherence to SLA for order delivery time, promised delivery date

4.2. Additional KPIs

• Number of process improvements implemented
• % Increase in utilization
• Increase in customer/ delivery scorecard performance

5. Job Requirements

5.1. Functional Competencies

• Process orientation
• Quantitative, Logical & Analytical skills
• Distribution & network management
• Vendor management
• Cost management/Compliance management
• SAP/Full WMS Systems knowledge
• Logistics management

5.2. Behavioral Competencies

• Leadership Skills, Goal orientation & Strategic thinking
• Analytical ability
• Collaborative problem solving
• Managing ambiguity
• Attention to detail