Company Overview

Reliance Retail is India's largest, fastest growing and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital and new commerce platforms. We provide consumers with an outstanding value proposition, superior quality products and an unmatched shopping experience. Established in 2006, Reliance Retail serves a loyal customer base of more than 193 million across the major consumption baskets of Consumer Electronics, Fashion & Lifestyle, Grocery, Pharma and Connectivity, with over 15,000 stores across 7,000+ cities.

Job Overview

Reliance Retail is seeking a dynamic and experienced Cluster Manager for our operations in Bhubaneswar. The incumbent is responsible for managing sales activities within your designated area. In addition to acquiring new customers (specifically retailers and sellers of fruits and vegetables), you will also oversee the coordination with third-party vendors to ensure seamless order taking and timely delivery.

Key Responsibilities

• Identify and pursue new business opportunities with retailers and sellers of fruits and vegetables in the assigned area.
• Coordinate with third-party vendors to facilitate order taking and ensure timely delivery of goods.
• Build and maintain strong, long-lasting customer relationships.
• Develop and execute sales strategies to achieve or exceed sales targets.
• Conduct market research to identify trends, competitor activities, and potential new products.
• Collaborate with the marketing team to develop promotional campaigns and strategies tailored to the needs of retailers.
• Provide timely and accurate sales forecasts and reports.

Key Performance Indicators

Primary KPIs

• Order generation
• Customer Acquisition /Onboarding
• Team Management
• Revenue generation

Job Requirements

Functional Competencies

• Customer Acquisition
• Onboarding Management
• Vendor Management
• Team Management

Behavioral Competencies

• Forecasting Skills
• Relationship Building
• Adaptability
• Action oriented / Result orientation