Job Role: Terminal Coordinator - Cochin HHA

Job Role ID: SECTION I: BASIC INFORMATION ABOUT THE JOB ROLE Outlines the count of employees reporting and financial and geographic scope of the role

Job Role Variant: Location In charge - Hired Terminal

Manager Job Position: Manager Operations

Job Position ID: Value Stream Sales & Customer Operations

Job Family: Terminal Operations

Grade/Level: A two to three line statement outlining the objective or the reason for which the job exists.

SECTION II: PURPOSE OF THE ROLE

To monitor the routine operations of various hired terminals through reviewing various operational controls, ensuring the availability of competent manpower, compliance and adherence to terms & conditions of agreement for achieving uninterrupted supply of products to customer. List of responsibilities attached to the role are documented below. These responsibilities are representative and the role holder is also responsible for any other job assigned by the superior authorities from time to time. This section in not intended to be an exhaustive listing of all activities done by the role holder. It should capture only the key responsibilities of

SECTION III: KEY RESPONSIBILITIES AND ACCOUNTABILITIES OF THE ROLE

Sub-Job Family: Location the role

Responsibilities:

• Assist in planning of hired terminal operations and ensure day-to-day execution in line with function standards & regulations
• Implement new initiatives/ projects as per established policies to meet future requirements of terminal operations
• Provide inputs for improvements in business processes, specifications and best practices
• Provide inputs for preparation of annual budget and monitor the operational expenses against the approved budget
• Verify and ensure the preparedness of on ground infrastructure as per various terms and condition of agreement
• Oversee the availability of manpower as per plan to handle various routine operations while ensuring smooth functioning of the hired terminals
• Oversee the product unloading, storage and dispatch handling, infrastructure at sites, and ensure the same is inline with the agreement and internal RIL guidelines for safety, quality etc.
• Monitor execution of various routine operations by terminal operators to ensure service delivery as per agreement, maintenance of quality standards as per RIL guidelines to reduce customer compliant
• Review and take requisite actions for reducing the transit losses, operating losses, product losses etc. to keep them as per target
• Supervise the timely testing, calibration of various pressure vessels, weighbridge and other support infrastructure to minimize customer compliant and ensure compliance
• Supervise the lab results to ensure quality before the dispatch of tank trucks
• Monitor the execution of market indents to ensure timely availability of product with customers and achieve increased satisfaction
• Build effective relations with manpower to avoid any industrial disputes that might threaten operational continuity of our terminals
• Conduct periodic audit to assess health check w.r.t various statutory compliance, ensure timely renewal/submission of various licenses, certificates etc. by terminal operator, and initiate actions as per agreed terms & conditions in case of any breach
• Conduct periodic audit to ensure compliance to different operational, health, safety and quality related RIL guidelines, and ensure closure of audit points
• Ensure regular realignment with changing internal & regulatory/statutory guidelines, processes and procedure to ensure compliance and uninterrupted terminal operations
• Manage regular availability and maintenance of tank trucks and ensure compliance towards RIL and statutory requirements for quality and quantity
• Supervise third party surveyors to ensure that all quality requirements w.r.t IQCM are met

People Management

• Participate in recruitment activities & ensure retention / engagement of own team
• Set performance objectives of own team, evaluate / appraise team members and provide regular feedback & guidance
• Guide, mentor and develop own team to take larger and complex responsibilities
• Evaluate training and development requirements for own team and make recommendations for learning interventions

SECTION IV: SUCCESS METRICS (TOP 3-5 KPI's)

• Volume dispatches - actual v/s plan
• Nil safety incidents in terminal operations
• 100% availability of tankages
• Reduction in transit losses, operational losses
• Nil dry out in market due to interruption in terminal operations

Key Interactions:

External

• Government bodies

SECTION V: OPERATING NETWORK

Internal

Logistics team, Hired Terminal Operators, State teams, Commercial team, FC&A team, HR team, Center of Excellence (COE)

SECTION VI: KNOWLEDGE AND COMPETENCIES

Education Qualifications - A bachelor’s degree in Chemical engineering or equivalent

Experience (Must Have & Good to Have)

• 6-9 years of experience, preferably in petroleum industry

Functional / Behavioural competencies required to execute the role

• Knowledge of regulatory compliances
• Financial acumen
• Experience in handling crisis, risk management
• Understanding of logistics and distribution operations

SECTION VII: CAREER MOVEMENTS

Feeder Roles

Operations Officer

Possible Next Role Movement

Terminal Manager, DTM