JOB DESCRIPTION

Job Role: Location In charge

Job Role ID:

SECTION I: BASIC INFORMATION ABOUT THE JOB ROLE

Job Role Variant: Location In charge - Hired Terminal

Manager Job Position: Manager Operations

Job Position ID:

Value Stream: Sales & Customer Operations

Job Family: Terminal Operations

Sub-Job Family: Terminal Operations

Grade/Level:

Location:

SECTION II: PURPOSE OF THE ROLE

To monitor the routine operations of various hired terminals through reviewing various operational controls, ensuring the availability of competent manpower, compliance and adherence to terms & conditions of agreement for achieving uninterrupted supply of products to customer

SECTION III: KEY RESPONSIBILITIES AND ACCOUNTABILITIES OF THE ROLE

Responsibilities

Policies, Processes and Procedures

• Assist in planning of hired terminal operations and ensure day-to-day execution in line with function standards & regulations
• Implement new initiatives/ projects as per established policies to meet future requirements of terminal operations
• Provide inputs for improvements in business processes, specifications and best practices

Hired Terminal Operations

• Provide inputs for preparation of annual budget and monitor the operational expenses against the approved budget
• Verify and ensure the preparedness of on ground infrastructure as per various terms and condition of agreement
• Oversee the availability of manpower as per plan to handle various routine operations while ensuring smooth functioning of the hired terminals
• Oversee the product unloading, storage and dispatch handling, infrastructure at sites, and ensure the same is inline with the agreement and internal RIL guidelines for safety, quality etc.
• Monitor execution of various routine operations by terminal operators to ensure service delivery as per agreement, maintenance of quality standards as per RIL guidelines to reduce customer compliant
• Review and take requisite actions for reducing the transit losses, operating losses, product losses etc. to keep them as per target
• Supervise the timely testing, calibration of various pressure vessels, weighbridge and other support infrastructure to minimize customer compliant and ensure compliance
• Supervise the lab results to ensure quality before the dispatch of tank trucks
• Monitor the execution of market indents to ensure timely availability of product with customers and achieve increased satisfaction
• Build effective relations with manpower to avoid any industrial disputes that might threaten operational continuity of our terminals

Compliance

• Conduct periodic audit to assess health check w.r.t various statutory compliance, ensure timely renewal/submission of various licenses, certificates etc. by terminal operator, and initiate actions as per agreed terms & conditions in case of any breach
• Conduct periodic audit to ensure compliance to different operational, health, safety and quality related RIL guidelines, and ensure closure of audit points
• Ensure regular realignment with changing internal & regulatory/statutory guidelines, processes and procedure to ensure compliance and uninterrupted terminal operations
• Manage regular availability and maintenance of tank trucks and ensure compliance towards RIL and statutory requirements for quality and quantity
• Supervise third party surveyors to ensure that all quality requirements w.r.t IQCM are met

People Management

• Participate in recruitment activities & ensure retention / engagement of own team
• Set performance objectives of own team, evaluate / appraise team members and provide regular feedback & guidance
• Guide, mentor and develop own team to take larger and complex responsibilities
• Evaluate training and development requirements for own team and make recommendations for learning interventions

SECTION IV: SUCCESS METRICS (TOP 3-5 KPI's)

• Volume dispatches - actual v/s plan
• Nil safety incidents in terminal operations
• 100% availability of tankages
• Reduction in transit losses, operational losses
• Nil dry out in market due to interruption in terminal operations

SECTION V: OPERATING NETWORK

Internal: Logistics team, Hired Terminal Operators, State teams, Commercial team, FC&A team, HR team, Center of Excellence (COE)

External: Government bodies

SECTION VI: KNOWLEDGE AND COMPETENCIES

Education Qualifications

• A bachelor’s degree in Chemical engineering or equivalent

Experience (Must Have & Good to Have)

• 6-9 years of experience, preferably in petroleum industry

Functional / Behavioural competencies required to execute the role

Functional Competencies

• Knowledge of regulatory compliances
• Financial acumen
• Experience in handling crisis, risk management
• Understanding of logistics and distribution operations

Behavioral Competencies

• N/A

SECTION VII: CAREER MOVEMENTS

Feeder Roles:

• Operations Officer

Possible Next Role Movement:

• Terminal Manager, DTM