JOB DESCRIPTION Job Role: Location In charge Job Role ID: SECTION I: BASIC INFORMATION ABOUT THE JOB ROLE Job Role Variant: Location In charge - Hired Terminal Manager Job Position: Manager Operations Job Position ID: Value Stream: Sales & Customer Operations Job Family: Terminal Operations Sub-Job Family: Terminal Operations Grade/Level: Location: SECTION II: PURPOSE OF THE ROLE To monitor the routine operations of various hired terminals through reviewing various operational controls, ensuring the availability of competent manpower, compliance and adherence to terms & conditions of agreement for achieving uninterrupted supply of products to customer SECTION III: KEY RESPONSIBILITIES AND ACCOUNTABILITIES OF THE ROLE Responsibilities Policies, Processes and Procedures - Assist in planning of hired terminal operations and ensure day-to-day execution in line with function standards & regulations - Implement new initiatives/ projects as per established policies to meet future requirements of terminal operations - Provide inputs for improvements in business processes, specifications and best practices Hired Terminal Operations - Provide inputs for preparation of annual budget and monitor the operational expenses against the approved budget - Verify and ensure the preparedness of on ground infrastructure as per various terms and condition of agreement - Oversee the availability of manpower as per plan to handle various routine operations while ensuring smooth functioning of the hired terminals - Oversee the product unloading, storage and dispatch handling, infrastructure at sites, and ensure the same is inline with the agreement and internal RIL guidelines for safety, quality etc. - Monitor execution of various routine operations by terminal operators to ensure service delivery as per agreement, maintenance of quality standards as per RIL guidelines to reduce customer compliant - Review and take requisite actions for reducing the transit losses, operating losses, product losses etc. to keep them as per target - Supervise the timely testing, calibration of various pressure vessels, weighbridge and other support infrastructure to minimize customer compliant and ensure compliance - Supervise the lab results to ensure quality before the dispatch of tank trucks - Monitor the execution of market indents to ensure timely availability of product with customers and achieve increased satisfaction - Build effective relations with manpower to avoid any industrial disputes that might threaten operational continuity of our terminals Compliance - Conduct periodic audit to assess health check w.r.t various statutory compliance, ensure timely renewal/submission of various licenses, certificates etc. by terminal operator, and initiate actions as per agreed terms & conditions in case of any breach - Conduct periodic audit to ensure compliance to different operational, health, safety and quality related RIL guidelines, and ensure closure of audit points - Ensure regular realignment with changing internal & regulatory/statutory guidelines, processes and procedure to ensure compliance and uninterrupted terminal operations - Manage regular availability and maintenance of tank trucks and ensure compliance towards RIL and statutory requirements for quality and quantity - Supervise third party surveyors to ensure that all quality requirements w.r.t IQCM are met People Management - Participate in recruitment activities & ensure retention / engagement of own team - Set performance objectives of own team, evaluate / appraise team members and provide regular feedback & guidance - Guide, mentor and develop own team to take larger and complex responsibilities - Evaluate training and development requirements for own team and make recommendations for learning interventions SECTION IV: SUCCESS METRICS (TOP 3-5 KPI's) - Volume dispatches - actual v/s plan - Nil safety incidents in terminal operations - 100% availability of tankages - Reduction in transit losses, operational losses - Nil dry out in market due to interruption in terminal operations SECTION V: OPERATING NETWORK Internal: Logistics team, Hired Terminal Operators, State teams, Commercial team, FC&A team, HR team, Center of Excellence (COE) External: Government bodies SECTION VI: KNOWLEDGE AND COMPETENCIES Education Qualifications - A bachelor’s degree in Chemical engineering or equivalent Experience (Must Have & Good to Have) - 6-9 years of experience, preferably in petroleum industry Functional / Behavioural competencies required to execute the role Functional Competencies - Knowledge of regulatory compliances - Financial acumen - Experience in handling crisis, risk management - Understanding of logistics and distribution operations Behavioral Competencies N/A SECTION VII: CAREER MOVEMENTS Feeder Roles: Operations Officer Possible Next Role Movement: Terminal Manager, DTM