JOB DESCRIPTION

Job Role: Team Member - Supply Chain Operations

SECTION I: BASIC INFORMATION ABOUT THE JOB ROLE

Job Role Variant: Sr. Team Member - Supply Chain Operations

Manager Job Position: Team Lead - Supply Chain Operations

Value Stream: Sales & Customer Operations

Job Family: Supply Chain Management

Sub-Job Family: Logistics Operations

SECTION II: PURPOSE OF THE ROLE

To assist in carrying out efficient supply chain operations through optimal facilitation of raw material transportation, reporting of performance metrics and implementing safety protocols and guidelines to ensure safe operations in line with overall RIL goals and objectives

SECTION III: KEY RESPONSIBILITIES AND ACCOUNTABILITIES OF THE ROLE

Responsibilities

Policies, Processes and Procedures

• Conduct day to day activities & follow all relevant policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
• Keep self-abreast with leading practices & trends and contribute to the identification of continuous improvement of systems, processes and procedures

Transportation and Logistics

• Facilitate and coordinate transport operations including scheduling shipments, coordinating the loading and unloading of goods, and tracking the progress of shipments as they move through different stages of the transportation process
• Manage regular and effective communication with concerned stakeholders such as production, procurement and customer service teams for informed decision making, order prioritization and effective issue resolution
• Assist in tracking and monitoring of all shipments closely to ensure timely delivery and identify delays, investigate causes for delays and implement necessary measures for improvement
• Prepare and maintain necessary documentation such as bills of lading, shipping labels, transportation records etc.
• Generate routine reports like order completion report, shipment tracking report and other relevant metrics necessary for tracking & documentation purposes
• Provide input in streamlining and optimizing operational workflows by identifying opportunities to reduce waste, save time and cut cost
• Identify bottlenecks in the supply chain operations, address any discrepancies in the transportation process and devise prompt resolutions to avoid recurrence
• Lead the identification and assessment of any deviations or malpractices and gather relevant samples to be further investigated
• Facilitate prioritization of vehicles by strategically deploying vehicles based on demand and urgency and track the movement of vehicles in real time through VTS tracking
• Stay abreast with the industry best practices to pilot and implement new technologies to improve efficiency, accuracy and decision making

Safety Risk Management

• Implement appropriate handling procedures to minimize the risk of damage or loss during transit and adhere to safety protocols to prevent accidents or incidents and ensure a safe working environment
• Conduct regular safety inspections to identify potential risks and support in implementation of recommended corrective actions
• Assist in executing training schedules for drivers for handling of heavy cargos, enforce driving regulations and promote safe driving practices to mitigate all foreseen risks

SECTION IV: SUCCESS METRICS (TOP 3-5 KPI's)

• On time Delivery
• Customer Satisfaction Score
• # of Transportation Safety Incidents

SECTION V: OPERATING NETWORK

Internal: Planning Team, Marketing Team, Terminal Team

External: Transport Vendors, Shipping Lines, Outsourced Warehouse Agencies

SECTION VI: KNOWLEDGE AND COMPETENCIES

Education Qualifications:

• 3 to 5 years of experience in Supply Chain Management

SECTION VII: CAREER MOVEMENTS

Possible Next Role Movement:

Team Lead - Supply Chain Operations