EA to CEO / Director - Communicator and Stakeholder Management

Vacancy – Mumbai

Role and Responsibilities:

An exceptional networker, communicator and thinker, you will be responsible for the development and execution of the corporate communications and stakeholder engagement strategy and operational plan to engage key external stakeholders. You will identify and build relationships with key external stakeholders, be their first port of call and define the best ways to communicate with them across all a range of platforms to achieve awareness and build reputation. You will also identify and work with key internal stakeholders.

Highly organised and calm under pressure, you will lead on delivering plans and projects in a timely fashion and adhoc needs are managed with a clear sense of prioritisation, are brand led and of a high quality. Able to deal with staff and stakeholders at all levels, you will ensure that our overall reputation and profile is enhanced, developing new plans to showcase our current and emerging strengths to drive reputation in the sector and our business.

Stake holder engagement

·      Working closely with the Director, manage engagement with one (or possibly more depending on the scale of the project) project stakeholders across local authorities, Central Government, statutory and non-statutory bodies (including environment & technical organisations), industry & business, land & property, communities and other parties to establish strong working relationships

• stakeholder mapping and prepare communications to stakeholders and respond to stakeholder enquiries
• Work collaboratively with other members of the project team, liaising with other Stakeholder Managers in the stakeholder team and the PMO (project management office)
• Provide briefings and support to technical teams for meetings with stakeholders
• Arrange and attend stakeholder meetings with technical team members and ensure feedback of stakeholder responses and requests to technical teams are responded to within agreed timescales
• Prepare and manage workshops, roundtable and forum logistics including developing agendas, project plans, minute taking and production of reports
• Ensure accurate audit trail maintained of all stakeholder engagement and all contact/activities are recorded on stakeholder database
• Attend client-facing meetings, collaborative planning workshops and report to client on progress
• Provide input into weekly/monthly reports for PMO and Project Board
• Attend Stakeholder Engagement Working Group and expedite actions arising

Events Management

• Manage the delivery of a calendar of large and specific events, including regular project meetings and project time plans with all stakeholders
• Manage the allocated events budget and produce different budget options and track spending
• Advise and ensure all health and safety, risk management procedures are up to date and adhered to

Communications and Content writing

Public Affairs and Community Relations

• Responsible for strengthening awareness of public affairs activity
• On hand to deliver crisis management when required
• Manage and support communications and stakeholder management with the media, Parliamentarians, Government Departments and the public.
• Lead projects to partner with advocacy and community groups
• Shape and improve relationships with key local stakeholders including the local council, business groups and residents groups
• Produce regular communications in both print and online for the local area; proactively promoting events

Research/international reputation

• Create and shape communications that provide a coherent and engaging sense of our profile, reach and impact and reputation – to include our growing research strengths, our academic and corporate partners and our overall areas of strength
• Create and produce relevant marketing tools such as printed publications to showcase research strengths to drive funding and reputation amongst academic peers

Brand management and development

• Ensure the brand toolkit and tone of voice guidelines are followed and implemented in all copy and content creation, adhering to appropriate sign-off procedures accordingly

Skills Required:

• Excellent public speaking skills
• Strong interpersonal skills and ability to connect with audiences
• Experience in creating and delivering presentations
• Knowledge of presentation software, such as PowerPoint or Keynote
• Ability to work independently and as part of a team
• Significant experience of managing engagement with one or more of the stakeholder cohort referred to above and statutory bodies on major high profile public sector infrastructure or regeneration projects
• Appreciation of the infrastructure-related political environment
• Experience in developing and successfully implementing stakeholder engagement plans
• A clear understanding of issues pertaining to project development and preferably familiarity with the requirements of authorisation processes such as Development Consent Orders and other relevant consenting processes
• Proven ability to work and multi-task under pressure, respond quickly to changing situations in complex project environments, prepare responses/narrative quickly and clearly and use personal initiative
• Good interpersonal and networking skills, highly articulate team player
• Strong project management and people management skills
• Familiarity with using various CRM systems essential
• High degree of accuracy in executing work
• Ability to schedule work and deliver to tight deadlines
• Broader project communications experience and skills desirable

Education & Experience.

• MBA or any Engineering degree
• 5-10 years of work experience assisting CEO/ MD of the company.
• Excellent understanding of business operations and procedures.
• Excellent communication and interpersonal skills.
• Excellent Presentation skills and proficient in developing MIS and Data Analytics.
• Strong organizational and planning skills.
• Outstanding research and analytical abilities.
• Project management skills.
• Strong leadership skills.