Company Overview

Reliance Industries Limited, a Fortune 500 company, is the largest private sector corporation in India, headquartered in Navi Mumbai, Maharashtra. Our motto "Growth is Life" reflects our commitment to an innovation-led growth in sectors like hydrocarbon exploration, telecommunications, and retail. As the world's largest polyester yarn and fiber producer, we aim to positively impact lives worldwide. Visit our website at www.ril.com.

Job Overview

The Application Management - COTS position at Reliance Industries Limited is a full-time, junior-level role based in Navi Mumbai. We seek candidates with a minimum of 1 year and a maximum of 3 years of experience to manage the lifecycle of Commercial Off-The-Shelf (COTS) software applications. The role emphasizes configuration, deployment, and user training while maintaining high-quality standards.

Qualifications and Skills

• Proficiency in software configuration to customize COTS applications as per business requirements.
• Experience in vendor relationship management to ensure service quality and contractual compliance.
• Ability to manage application deployment, ensuring seamless integration in system environments.
• Strong incident management skills for identifying and resolving issues efficiently and within a stipulated timeframe.
• Expertise in change management to adapt applications to evolving business needs without disrupting operations.
• Proficiency in system integration, ensuring compatibility and interfacing between new and existing systems.
• Experience in user training to facilitate knowledge transfer and effective usage of applications.
• Strong quality assurance capabilities to maintain high standards and reliability of applications.

Roles and Responsibilities

• Manage the configuration and deployment of COTS applications to suit business requirements.
• Maintain effective communication and relationship with software vendors for ongoing support and updates.
• Ensure timely resolution of any application-related incidents, minimizing downtime and disruptions.
• Implement change management processes to align with evolving business processes and requirements.
• Conduct system integrations to ensure seamless interoperability between diverse application environments.
• Provide comprehensive training sessions to users, enhancing their skill sets and confidence.
• Perform rigorous quality assurance checks to ensure application reliability and performance.
• Generate documentation and prepare necessary reports related to application management activities.