Urgent openings for Customer Service Executive

Location - Gurgaon

Undergraduates and freshers can also apply

immediate joiners required

rotational shifts

candidate must be good at English

Salary - 15 to 30 k ctc

Job Overview

We are seeking a Customer Service representative . As a Customer Service representative, you will be responsible for providing excellent customer support and ensuring customer satisfaction. This is a Full-Time position based in Gurgaon, Haryana, India. The ideal candidate should have less than 1 year of experience as a fresher.

Qualifications and Skills

• Excellent written and verbal communication skills
• Previous experience in a customer service role is a plus
• Ability to handle multiple customer inquiries simultaneously
• Strong problem-solving skills
• Attention to detail
• Proficient in data entry and computer skills
• Ability to remain calm and composed in challenging situations
• Strong interpersonal skills
• Knowledge of phone etiquette
• Ability to multitask and prioritize tasks effectively

Roles and Responsibilities

• Handle incoming customer inquiries via Live Chat, phone, and email
• Provide accurate information about products and services
• Assist customers in resolving their issues and complaints
• Maintain a high level of professionalism and customer satisfaction
• Process customer orders and returns
• Update customer information in the database
• Collaborate with other team members to ensure a seamless customer experience
• Meet and exceed customer service goals and targets