Greetings from RIGHTNESS PERSONNEL SOLUTIONS Pvt Ltd!

Hiring for Relationship Manager for Direct Channel

CTC: 5.50 Lakh

Location: Kolkata

Key Responsibilities:

 Maintain Customer Relationship

·        Build sustainable relationships and trust with customer via open and interactive communication

·        Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan

·        Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.)

·        Perform annual protection review calls as per the timelines

Campaign Calling

·        Perform Segmented product based campaigns including GLIP, SWP, FWP and others

·        Ensure that the customers are aware of the offering and do not have any confusion regarding the same

Perform Service Request Calls

·        Keep records of customer interactions, process customer accounts and file documents

·        Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·        Provide accurate, valid and complete information by using the right methods/tools

·        Identify and assess customers’ needs to achieve satisfaction

Regards,

HR- Asma Shaikh

Email- hr3@rightness.in

Contact No- 9029010891