Customer Support Coordinator
Customer Support Coordinator10
Applications
10
Applications
Hyderabad
Full-Time
Junior: 1 to 3 years
₹ 15K - ₹ 20K (Per Month)
Posted on Jul 10 2023
About the Job
Skills
Microsoft Excel
Microsoft Word
Time Management
- Receive / record of all Customer complaints over phone and mails
- Good communication skill in Telugu, Hindi and English
- Assigning the customer complaints to relavent Field Service Staff
- Feedback collection from Customers after the complaint resolution.
- Tracking the Field Service teams/ material deliveries.
- Verification of monthly Petrol Allowance claims by field staff.
- Daily update with reports of total complaints received/closed/pending /engr wise
- Preparation of AMC / Sale / Service quotations in MS word / Excel
- Documentation of all service call reports / Installation reports/ customer files.
- Documentation of all Invoice / Delivery Challan acknowledment copies
- Follow up for Faulty cards / devices repairs and maintaining record of Service Spares
- Mail correspondance with clients.
- Maintain record of AMC periods / renewal dates
- Coordinating with Stores and Accounts team for material and invoices.
- Payment followups
- Good Knowledge on computer applications and sofware & data Management
About the company
We are a Systems Integration Company specializing in the design, development, commissioning of Telecom, Electronic Security and Office Automation Systems RGP Electronics is a leading provider of telecommunications, business phone systems, delivering unified communications encompassing voice, video and data solutions.RGP Electronics is specialized in CCTV, access control and public address equipmen ...Show More
We are a Systems Integration Company specializing in the design, development, commissioning of Telecom, Electronic Security and Office Automation Systems RGP Electronics is a leading provider of telecommunications, business phone systems, delivering unified communications encompassing voice, video and data solutions.RGP Electronics is specialized in CCTV, access control and public address equipment.
RGP Electronics are fast becoming one of the leading installers and maintainers of fire detection, notification & suppression systems. Successfully delivering fully integrated systems in the most demanding of environments within the public, private, education, retail, commercial and transportation sectors. We design, install and maintain all types of automatically-operating fire extinguishing systems and electronically activated fire detection and alarm systems. ...Show Less
Industry
Telecom, Fire Alarm ,CCTV...
Company Size
11-50 Employees
Headquarter
Hyderabad
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