Job description

POSITION GUIDELINES

JOB DESCRIPTION/ RESPONSIBILITIES-

DEPARTMENT: COMMUNICATION

POSITION : PATIENT CARE EXECUTIVE

REPORTING TO : MANAGER

REPORTING TO : HEAD OF DEPARTMENT

SHIFT TIME : ROTATIONAL SHIFT 24*7, ROTATIONAL WEEK OFF/6 DAYS WORKING

Job Highlights:

Industry Type - Medical Services / Hospital Employment Type - Full Time, Permanent Education - Any Graduate in Any Specialization Skills - Basic Computer, Good communication skills, English, Professional attitude Required go-getter attitude Professional in handling the patient Queries Handling calls both inbound and outbound Managing online Queries Good in follow-ups & patient handling over the call The major purpose of the Patient Care Executive is to handle inbound and outbound calls on the hospital's helpline number, Email Queries. The Patient Care Executive is accountable for the delivery of high- quality professional services in accordance with the mission, core values, and purposes of the brand.

Key Skills Customer Service, Coordination, Calling, Operation Executive, process associate, Voice Process, Call Center Executive, Patient Care, Customer Support, counselor, Customer Care, Healthcare, Hospital, patient coordination & Good Communication.

Mandatory Language- English

comfortable for night shifts as well

Kindly share your resume at shikha.saini@rghospital.com

Regards

Minakshi Rajput

Human Resource Department

RG Stone Urology & Laparoscopy Hospital

9650155443

Role: Customer Service

Industry Type: Medical Services / Hospital

Functional Area: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education

UG :Any Graduate

Key Skills

*Calling

*Computer Skills

*Communication

*telecaller

*Customer Service

*Email

*Patient Care

*chat

*Healthcare

*outbound call

*tele calling

*Call Center

*Customer Service Operations

*inbound call