Dear Candidate,

Namaste !

Greetings from Sir HN Reliance Foundation Hospital , Mumbai, India.Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-Speciality tertiary care hospital with following thrust areas: Cardiac Sciences, Gastroenterology & Hepatobiliary Sciences, Liver Transplant, Nephro-Urology, Neuro Sciences, Oncology, Orthopaedics & Spine, and Woman & Child Health. The Hospital has a Medical Mall with progressive diagnostic services, including Laboratories, Radiology & Imaging, and Nuclear Medicine.

WE ARE SEEKING APPLICATIONS FOR "Floor Executive / Butler"

Position: Floor Executive/Butler

Qualification : Any Graduate

Experience: Fresher to 8.00 yrs

Location : Girgaon - Charni Road

Job Description:

-         To be the single point of contact for all the services needed by the VIP patient and there relative.

-         Ensure comfortable stay of the VIP patients through effective delivery of services in coordination of the other departments within the hospital.

-         Pre Arrival of the VIP patients

-         Gather information pertaining to the likes, dislikes, traits of the VIP patients. E.g.- Food habits, Allergens from previous visits

-         Make necessary arrangements according to the information gathered.

-         Coordinate with the other services of the hospital like Room preparedness, Services alignment, pantry set up before VIP patient’s arrival.

-         Pre place VIP amenities On Arrival

-         Introduce self to Patient and the family at appropriate time.

-         Familiarize the room to the VIP patient/relative so that the VIP patient feels at ease.

-         Offer assistance in packing and unpacking of the luggage and other non-clinical services .

-         Reconfirm patient likes/dislikes/ temperature of room during the Stay

-         Be the single point of contact and assist the VIP patient for the activities across the hospital for all the services required like Doctors appointment, Billing, Scheduling the services.

-         Coordinate with the dietician for any given food preferences given by the VIP patient so that the health of the patient is not affected.

-         Coordinate with the kitchen for priority delivery of all the meals.

-         Ensure that the food is as per the Clinical requirements.

-         Ensure all service gear/tray set up are in place.

-         Ensure the temperature of the food at the time of service is as per food standard.

-         Ensure personalized service of food at all meals so that the VIP patient/relative has comfortable stay in the hospital.

-         Ensure all clearances are done personally and hygienically.

-         Ensure upkeep of the room facilities to the top standards in coordination with the House Keeping, Engineering and Maintenance etc.- specific to 19th south

-         Ensure VIP patient’s privacy is maintained at all times.

-         Coordinate with security of the patient and the hospital to ensure safety/privacy of the VIP patient.

-         Ensure right billing.

-         A&G raised for all non-chargeable.

-         Pantry up keep

-         Inventory management

-         Update Hygiene records

-         Update butler log book

-         Preference/ allergen board update

-         Amenity requisition

Solving query of customers and should possess good communication skills and should be presentable.

Interested candidate, kindly inbox your resumeHemangi.shende@rfhospital.org Or call 9321912383 for any query.

Regards,

Ms. Hemangi Shende