Dear Candidate,

Namaste !!

Greetings from Sir HN Reliance Foundation Hospital , Mumbai, India.

Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-Speciality tertiary care hospital with following thrust areas: Cardiac Sciences, Gastroenterology & Hepatobiliary Sciences, Liver Transplant, Nephro-Urology, Neuro Sciences, Oncology, Orthopaedics & Spine, and Woman & Child Health. The Hospital has a Medical Mall with progressive diagnostic services, including Laboratories, Radiology & Imaging, and Nuclear Medicine.

WE ARE SEEKING APPLICATIONS FOR "CONTACT CENTER EXECUTIVE"

Position: Contact Center

Experience : 0 to 10 yrs

Location : Charni Road (Girgaon)

Qualification: Any Graduate

Job Description:

- Answer all the calls received in the agreed response matrix during the assigned shift- Respond and punches accurate details in the call logs during the assigned shift- Routes call and/or all bookings to the correct department during the assigned shift- Manage all the calls: General Enquiries, Booking an Appointment, Charges etc. by achieving desirable benchmarks within the shift. Follow Escalation matrix whenever required- Engage cross-functional departments with hospitable approach for effective response- Maintain call logs and departmental MIS- Adhere to defined roster and maintain punctuality- Any other responsibility as assigned by the HOD from time to time- Participate in periodic QA/QC audits to check and ensure adherence to policies and protocols

- Maintain quality of calls and the TAT- Actively participate and be accountable for implementation of all quality programs to ensure continuous quality improvement in the department- Participate in accreditation activities of the department- Ensure optimal utilization of departmental resources

- Ensure proper handing over / taking over during shifts. Be available to cover the duty of the colleague in case of sickness or leave

- Undertake all the trainings as mandated by the Hospital

Interested candidate, kindly inbox your resume

Hemangi.shende@rfhospital.org

Or call 9321912383 for any query.

Regards,

Hemangi Shende