Job title : Centre Manager

Department : Operations

Reports To : Regional Manager

Qualification & Skills :

1. Master's degree in healthcare administration, business administration, or a related field.

2. Minimum 5 years of experience in healthcare management, preferably in a fertility clinic setting.

3. Strong leadership and organizational skills.

4. Excellent communication, interpersonal & problem-solving skills.

5. Proficient in computer software, including medical record systems and financial software.

6. Proficient in Microsoft Suite

7. Proactive, Multi-tasking & analytical.

8. Positive & pressure bearing.

9. Pleasant, Presentable, Sensitive, Mature & composed.

10. Understanding of fertility treatments and the emotional challenges faced by patients.

Knowledge Requirement:

1. Extensive knowledge of hospital operations.

2. Knowledge of the principles and techniques of administrative management, including organization, planning, staffing, training, budgeting, and reporting.

Abilities Required:

1. To plan, direct, and coordinate program and administrative activities of a hospital and/or centre.

2. To instruct, direct, and evaluate employees.

3. To delegate assignments, authority, and responsibility, to determine where a task can most appropriately be accomplished, and to establish management controls for follow-up.

4. To formulate policies and procedures for smooth functioning of operations.

5. To appropriately allocate available resources.

6. To analyse and appraise facts and precedents in making administrative decisions.

7. Ability to establish effective working relationships with professional, technical, management and clerical staff.

8. Ability to remain calm & composed under pressure/crisis conditions.

Responsibilities:

1. Operational Management:

- Oversee the daily operations of the centre, ensuring smooth workflow and adherence to all relevant protocols and regulations.

- Manage the centre's budget and resources effectively, optimizing costs while maintaining quality standards.

- Implement and monitor quality assurance programs to ensure patient safety and satisfaction.

- Develop and maintain relationships with key stakeholders, including doctors, nurses, embryologists, and other healthcare professionals to provide seamless patient care.

2. Financial Management:

- Develop and manage the centres budget.

- Monitor revenue and expenses, and identify areas for cost reduction.

- Oversee billing.

- Prepare financial reports for senior management.

3. Team Leadership:

- Lead and motivate a team of healthcare professionals, providing coaching and development opportunities.

- Foster a positive and collaborative work environment.

- Conduct performance reviews and address any employee concerns.

4. Marketing and Business Development:

- Develop and implement marketing strategies to attract new patients and raise awareness of the centre's services.

- Build relationships with referral sources, such as OB/GYNs and other healthcare providers.

- Analyze data and track key performance indicators to measure the success of marketing and business development initiatives.

- Participate in community events and outreach programs.

5. Patient Care:

- Create a welcoming and supportive environment for patients, ensuring their emotional and physical well-being throughout their treatment journey.

- Oversee the patient intake process, scheduling appointments, and managing patient records.

- Liaise with doctors and nurses to ensure patients receive the best possible care.

- Address patient inquiries and concerns promptly and professionally.

- Ensure patient satisfaction with the clinic's services