Company Overview

Resources Valley is all about “finding extraordinary talents for businesses.” We are your guides and assistants in the global marketplace for available talent across different fields. Our expertise brings impressive results in connecting companies with the right personalities at the lowest cost, so you can focus on growing and developing your business—all while saving valuable time and resources. As a strategic business partner, Resources Valley ensures your business has the right skills and talents to thrive. We have an extensive network of certified HR professionals and have experience helping clients across the nation. The company headquarters is located in Jaipur.

Job Overview

We are looking for a Customer Care Executive to join our team in Jaipur. This is a full-time position suitable for freshers with 0 to 1 year of work experience. As a Customer Care Executive at Resources Valley, you will be responsible for managing customer interactions and ensuring customer satisfaction through effective communication. This role offers a great opportunity to start your career in customer service with a company dedicated to your professional growth.

Qualifications and Skills

• Bachelor's degree in any stream is preferred.
• Excellent communication skills, both verbal and written.
• Basic understanding of customer service principles and practices.
• Ability to handle customer complaints and provide appropriate solutions.
• Proficiency in using computers and customer service software.
• Good organizational and multitasking abilities.
• Strong problem-solving skills to address customer issues effectively.
• Flexibility to work in shifts, including weekends and holidays.

Roles and Responsibilities

• Manage incoming customer calls and inquiries in a professional manner.
• Identify and assess customers' needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Provide product and service information to customers as needed.
• Follow communication procedures, guidelines, and policies set by the company.
• Collaborate with team members and other departments to resolve customer issues promptly.
• Proactively identify opportunities to improve customer service and contribute to team goals.