Job Title:

Service Manager- LED TV, Air Conditioner, and Washing Machine Division

Locations:

Noida, Mumbai, Telangana, Chennai, Kochi, Pune, Lucknow, Gurugram, Hyderabad

Salary Range: 4.80 LPA to 10 LPA

Experience: 8 - 10 years

Must-have experience in TV, AC, Washing Machine

Must be on company role and not off-role.

Call HR Neha: 9672763272

Call HR Suresh: 7976487852

Call HR Shipra: 9784741716

We are hiring for a a leading electronics and appliances service provider committed to delivering exceptional customer service. With a strong presence in the LED TV, Air Conditioner, and Washing Machine segment, we are looking for an experienced Service Manager to appoint new service centres and lead the service team and ensure the highest level of customer satisfaction.

Job Description:

We are seeking a skilled and highly motivated Service Manager to oversee the repair and maintenance services for LED TVs, Air Conditioners, and Washing Machines. The successful candidate will be responsible for managing service technicians, optimizing service operations, and enhancing customer experience.

Key Responsibilities:

Team Leadership:

Lead and mentor a team of service technicians, providing guidance, training, and performance management to ensure high-quality service delivery.

Service Operations:

Oversee all aspects of service operations, including scheduling, dispatch, spare parts inventory, and service quality control.

Appointment:

Candidates need to appoint new service centers.

.

Customer Satisfaction:

Ensure exceptional customer service by resolving service-related issues, addressing customer complaints, and maintaining a high level of customer satisfaction.

Technical Expertise:

Utilize your deep technical knowledge of LED TVs, Air Conditioners, and Washing Machines to troubleshoot complex issues and provide guidance to service technicians.

Process Improvement:

Continuously evaluate and improve service processes and procedures to enhance efficiency and quality.

Budget Management:

Manage the service budget to ensure cost control and maximize profitability.

Vendor Relations:

Build and maintain relationships with suppliers and vendors to ensure the availability of spare parts and components.

Quality Assurance: Implement quality control measures to meet or exceed industry standards.

Qualifications & Skills:

• Bachelor's degree in Electronics, Electrical Engineering, or a related field.
• 8-10 years of relevant experience in LED TV, Air Conditioner, Washing Machine service and repair.
• Proven experience in a managerial or leadership role, with excellent team management and interpersonal skills.
• Strong technical knowledge of LED TVs, Air Conditioners, and Washing Machines.
• Excellent problem solving and decision making abilities.
• Proficiency in computer applications and service management software.
• Outstanding communication and customer service skills.
• Budget management experience is a plus.

Call HR Neha: 9672763272

Call HR Suresh: 7976487852

Call HR Shipra: 9784741716