Role: Customer Service - US Voice Process

Location: Noida

Salary : 6 LPA

5 Days working

• Call HR Neha: 9672763272
• Call HR Suresh: 7976487852
• Call HR Shipra: 9784741716

Key Responsibilities:

🔰 Assist customers with inquiries, account-related concerns, and banking transactions via phone.

🔰Provide accurate and efficient resolution of customer issues, ensuring a positive customer experience.

🔰Maintain up-to-date knowledge of banking products, services, and policies.

🔰Document interactions and transactions accurately for record-keeping purposes.

🔰Collaborate with team members to achieve performance goals and maintain high-quality standards.

Interested ones with relevant prior experience in a US/UK Banking Process/ US Banking Collection Experience can apply. (Min. 01 year experience)

Qualifications:

🔶 High school diploma or equivalent; college degree preferred.

🔶Prior experience in US/UK Banking Process.

🔶Exceptional communication skills and the ability to empathize and build rapport with customers.

🔶Basic computer proficiency and the ability to navigate various software applications.

🔶Flexible to work in rotational shifts and weekends.

What We Offer:

🔽 Competitive salary and performance-based incentives.

🔽Comprehensive training and ongoing professional development.

🔽Opportunity to work in a collaborative and inclusive work environment.

🔽Employee benefits, including health insurance and various other plans.

🔺 Join us in making a difference in the lives of our valued customers while building a fulfilling career in the banking industry.