Responsibilities:

·      Maintaining a positive, empathetic and professional attitude toward customers at all times.

·      Responding promptly to customer inquiries.

·      Communicating with customers through various channels.

·      Acknowledging and resolving customer complaints.

·      Knowing our products inside and out so that you can answer questions.

·      Processing orders, forms, applications, and requests.

·      Keeping records of customer interactions, transactions, comments and complaints.

·      Communicating and coordinating with colleagues as necessary.

·      Providing feedback on the efficiency of the customer service process.

·      Ensure customer satisfaction and provide professional customer support.

Requirements:

·      Bachelor’s degree or equivalent.

·      Ability to stay calm when customers are stressed or upset.

·      Experience working with customer support. Managing incoming calls and customer service inquiries

·      Identifying and assessing customers’ needs to achieve satisfaction

·      Build sustainable relationships and trust with customer accounts through open and interactive communication

·      Provide accurate, valid and complete information by using the right methods/tools

·      Meet personal/customer service team sales targets and call handling quotas

·      Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·      Keep records of customer interactions, process customer accounts and file documents

·      Follow communication procedures, guidelines and policies

·      Take the extra mile to engage customers