Company Overview

Reliance General Insurance is one of India's leading private general insurance companies with over 94 customized insurance products catering to corporate, SME, and individual customers. The company has an extensive network of over 200 offices in 173 cities across 22 states, a wide distribution channel, 24x7 customer service, and a comprehensive e-commerce website. It is the first Indian insurance company awarded the ISO 9001:2000 certification across all functions and locations.

Job Overview

We are seeking a skilled Operations Manager specializing in Health Insurance to join our team at Reliance General Insurance. This is a mid-level, full-time position based in Hyderabad, suitable for candidates with 4 to 6 years of relevant work experience. The ideal candidate will oversee operations related to health insurance, ensuring compliance with regulations and optimizing processes to enhance customer satisfaction.

Qualifications and Skills

• Comprehensive understanding of health insurance regulations (Mandatory skill)
• Strong analytical skills for effective data analysis to inform decision-making
• Proven experience in process improvement to enhance operational efficiency
• Solid track record in risk management within the health insurance sector
• Proficiency in health insurance sales and understanding of market dynamics
• Experience in general insurance sales processes and best practices
• Demonstrated ability to control attrition and maintain team stability
• Expertise in managing and growing outbound sales teams

Roles and Responsibilities

• Oversee day-to-day operations related to health insurance, ensuring smooth process flows
• Ensure compliance with all health insurance regulations and corporate policies
• Analyze data to make informed decisions and drive operational improvements
• Implement process improvement initiatives to enhance operational efficiency and customer satisfaction
• Develop and manage risk mitigation strategies to minimize potential operational issues
• Lead and mentor the health insurance sales team to meet and exceed targets
• Collaborate with cross-functional teams to support overall business objectives
• Monitor and control team attrition, ensuring a positive and productive work environment
• Drive outbound sales efforts to expand customer base and improve market share