1.     Handling inbound and outbound calls professionally.

2.     Providing effective customer support and issue resolution.

3.     Following predefined scripts and procedures for consistent service delivery.

4.     Maintaining accurate records of customer interactions.

5.     Meeting or exceeding performance targets.

6.     Collaborating with team members to improve processes.

7.     Adhering to company policies and regulations.

8.     Updating knowledge through training and self-learning.

9.     Flexibility to work shifts, including nights and weekends.

10.  Demonstrating excellent communication skills.

11.  Upholding professionalism and empathy with customers.

12.  Managing escalated issues with patience and diplomacy.

Ensuring compliance with data protection laws.

14. Contributing to a positive work environment and teamwork.

*Exp letter or joining letter with last 3 months of salary slips will day including 1hr break

6 AM - 12 AM (Rotational Shifts)

Pickup/Drop is available for odd shifts.