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Production Support (L1 support)

Navi Mumbai
Full-Time
Fresher (0 to 1 years)
4L - 5L (Per Year)
Posted on Aug 02 2022

About the Job

Skills

#Urgently Required 

We, Reckons Resource Solutions, based in Mumbai and Navi Mumbai, We offer solutions to our clients by adding value to their business. We provide recruitment services in all sectors. Currently, we are looking following positions for our Client is in production support.


Job Description


Role and Responsibilities:-

 Daily Operational activities, server and transaction monitoring.

 Proper issue reporting and tracking in ticketing tool.

 Proper intra-team communication about issue closure, handover etc.

 Punctual in office.

 To meet SLA for issues and following escalation matrix.

 Fulfillment of data or report requested by client.

 Responsive on emails and calls and ensure timely actions with minimum escalations.

 Application testing.

 To get knowledge of Transit Application.

 Info sec security related task.

 Independent task completion.

 Coordinate with other verticals.

 Ownership of L1 support for a live card payments product.

 Research and setup monitoring tools as per requirement.


Requirements


Preferred Skills & Knowledge:-


 Unix /Linux  SQL/ PLSQL, Oracle & Software Testing

 Basic programming skills on Java / C++

 Good oral and written communication.

 Attitude to learn and solve problems.


Qualifications and Education Details BE or B Tech or Equivalent.


** Duty will be in Rotational Shifts/ Night if required.


** Ready to work at Client location, Mumbai. 


** Client Location:- Belapur and Vikroli​



About the company

About us: Reckons Resource Solutions is the pioneer of organized recruitment in India. Our origins in management consulting enable us to bring a unique approach to recruitment. We provide a range of talent acquisition services by leveraging our domain knowledge built a few years. To provide Clients with specialized recruiting solutions Reckons has developed expertise in various industries. Compa ...Show More

Industry

Human Resources Services

Company Size

2-10 Employees

Headquarter

Mumbai

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