Company Overview

ReadyAssist is one of the leading 24/7 Roadside Assistance, Emergency Support & on-the-spot repair company for Bikes, Cars & EVs in India. Our goal is to be an end-to-end vehicle care company, providing the best in class on-the-spot repairs and emergency assistance to customers using deep machine learning, data intelligence, and operations efficiency. We offer a wide range of services including towing, flat tire fixing, breakdown support, battery jumpstart, major repairs, key lock-out assistance, and accident recovery support. With a strong presence in major cities across India and a dedicated team of professionals, we are committed to delivering top-notch customer experience.

Job Overview

We are looking for a Customer Support Executive to join our team at ReadyAssist - 24/7 Roadside Assistance. As a Customer Support Executive, you will be responsible for providing excellent customer service and support to our valued customers. This is a full-time position based in Bangalore, Karnataka, India, with an employment type of Full-Time. If you are a fresher with less than 1 year of experience and have a passion for helping customers, we would love to hear from you.

Qualifications and Skills

• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Empathetic and patient approach in dealing with customers
• Ability to handle high-stress situations and remain calm under pressure
• Ability to multitask and prioritize workload effectively
• Attention to detail and accuracy
• Familiarity with computer systems and customer management software
• Ability to work in a fast-paced and dynamic environment
• Willingness to work in rotational shifts, including weekends and holidays

Roles and Responsibilities

• Provide prompt and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with booking roadside assistance services and resolving service-related issues
• Ensure customer satisfaction by addressing customer concerns and providing appropriate solutions
• Maintain a high level of knowledge about our services and company policies to effectively support customers
• Collaborate with other departments to resolve complex customer issues and escalations
• Document customer interactions, feedback, and complaints to facilitate continuous improvement
• Follow up with customers to ensure proper resolution and satisfaction
• Meet or exceed individual and team performance goals and targets