KEY RESPONSIBILITIES

Technical Issue Resolution: Diagnose and troubleshoot issues across customer and lender journey by reading AWS logs, Troubleshooting on postman and reporting the errors to the tech team.

Documentation: Create and maintain comprehensive documentation, including troubleshooting guides, FAQs, and knowledge base articles, to assist customers in resolving common issues independently. Ensure documentation is clear, concise, and up-to-date with the latest product releases.

Customer Experience: Offer exceptional customer support by promptly responding to partner queries. Guide customers through product features, functionalities, and best practices to maximize their usage and satisfaction.

Collaboration: Collaborate with cross-functional teams such as software development, product management, and customer experience teams to escalate and prioritize technical issues, drive product improvements, and advocate for customer needs and feedback.

Product Knowledge: Develop a deep understanding of the LAS products, including their features, and integrations. Stay updated on product updates and enhancements to effectively support customers and address their needs.

Testing and Validation: Assist customers with technical problems to ensure a seamless experience.

KNOWLEDGE AND EXPERIENCE

Bachelor’s degree in BTech/B.E.

Atleast 1 year experience with SQL, AWS logging and Postman

Experience with HTML5, CSS3, JavaScript

Familiarity with AWS tools such as App Runner, Lambda functions, etc., is a plus

Willingness to adapt to a startup environment.

Good understanding of general web functions, and standards.

Proficient understanding of tools such as Github, JIRA, Database viewers (DBeaver, PgAdmin) etc.