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Product Support Engineer
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Product Support Engineer23
Applications
23
Applications
About the Job
Skills
KEY RESPONSIBILITIES
Technical Issue Resolution: Diagnose and troubleshoot issues across customer and lender journey by reading AWS logs, Troubleshooting on postman and reporting the errors to the tech team.
Documentation: Create and maintain comprehensive documentation, including troubleshooting guides, FAQs, and knowledge base articles, to assist customers in resolving common issues independently. Ensure documentation is clear, concise, and up-to-date with the latest product releases.
Customer Experience: Offer exceptional customer support by promptly responding to partner queries. Guide customers through product features, functionalities, and best practices to maximize their usage and satisfaction.
Collaboration: Collaborate with cross-functional teams such as software development, product management, and customer experience teams to escalate and prioritize technical issues, drive product improvements, and advocate for customer needs and feedback.
Product Knowledge: Develop a deep understanding of the LAS products, including their features, and integrations. Stay updated on product updates and enhancements to effectively support customers and address their needs.
Testing and Validation: Assist customers with technical problems to ensure a seamless experience.
KNOWLEDGE AND EXPERIENCE
Bachelor’s degree in BTech/B.E.
Atleast 1 year experience with SQL, AWS logging and Postman
Experience with HTML5, CSS3, JavaScript
Familiarity with AWS tools such as App Runner, Lambda functions, etc., is a plus
Willingness to adapt to a startup environment.
Good understanding of general web functions, and standards.
Proficient understanding of tools such as Github, JIRA, Database viewers (DBeaver, PgAdmin) etc.
About the company
Company Size
11-50 Employees
Headquarter
Bangalore
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