Company Overview

RDS Digital is a Creative Digital marketing agency located in Bangalore, India. Our Mission is to help Startups grow digitally by building effective Digital strategies focused on maximizing ROI. Driven by the motto "As you grow, we grow," we assist clients in building a strong digital presence, generating high-quality traffic, and converting leads. With a team size of 11-50 employees, we are committed to delivering optimal results for our clients. Visit us at RDS Digital.

Job Overview

The Customer Operations Executive at RDS Digital is a junior-level, full-time position based in Bangalore Urban. The role requires a minimum of 1 to 3 years of work experience. The individual will be responsible for managing customer interactions, ensuring customer satisfaction, and working closely with other teams to drive success.

Qualifications and Skills

• Minimum 1 to 3 years of experience in a customer-facing role within a digital marketing or related field.
• Proficiency in Customer Service (Mandatory skill) with a proven track record of resolving customer issues and maintaining high customer satisfaction.
• Excellent Communication skills (Mandatory skill) for effective interaction with clients and internal teams.
• Strong Time Management skills (Mandatory skill) to juggle multiple tasks efficiently.
• Adept at Problem Solving and able to quickly find solutions to customer issues.
• Keen Attention to Detail to ensure accuracy and quality in all customer operations.
• Conflict Resolution skills to handle different types of customer grievances effectively.
• Basic Data Analysis capabilities to understand and interpret customer data and metrics.
• Teamwork skills to collaborate effectively with colleagues and other departments.

Roles and Responsibilities

• Manage and respond to customer inquiries through various channels including email, phone, and chat.
• Resolve customer complaints and issues in a timely and efficient manner, ensuring high levels of satisfaction.
• Collaborate with the sales and marketing teams to understand client requirements and provide appropriate solutions.
• Maintain accurate records of customer interactions and transactions using CRM software.
• Analyze customer feedback to identify areas of improvement and suggest actionable recommendations.
• Assist in the development and implementation of customer service policies and best practices.
• Provide regular reports and updates on customer operations metrics and performance to the management team.
• Participate in training and development programs to continuously improve customer service skills and knowledge.