We are looking for a Senior Guest Relations Officer ( female) in Kokapet, Hyderabad for a leading real estate developer This is a full-time position where you will play a pivotal role in ensuring the utmost satisfaction of our clients. You will be responsible for managing client relations, addressing their concerns.

Qualifications and Skills

• Strong customer service skills to effectively address client needs and ensure satisfaction.
• Excellent communication skills, both verbal and written, to convey information clearly and professionally.
• Problem-solving abilities to quickly and effectively resolve client issues and concerns.
• Interpersonal skills to build strong relationships with clients and understand their requirements.
• Attention to detail to ensure accuracy and quality in all client interactions and documentation.
• Patience to handle client concerns and complaints in a calm and effective manner.
• Conflict resolution skills to manage and de-escalate disputes, ensuring positive outcomes.
• Empathy to understand and relate to clients’ perspectives and needs.

Roles and Responsibilities

• Serve as the main point of contact for guest relations and effectively handle any escalations or complaints.
• Work closely with internal teams to ensure client requirements are fully understood and addressed.
• Monitor and report on client feedback to continuously improve service quality.
• Coordinate and oversee client visits and meetings to facilitate a positive and productive experience.
• Develop and implement strategies to improve guest relations and client satisfaction.
• Document and maintain records of client interactions and feedback for future reference.
• Conduct regular follow-ups with clients to ensure ongoing satisfaction and address any emerging needs.