We are looking for a female CRM executive in Kokapet , Hyderabad for a leading real estate developer.

Qualifications and Skills

• A minimum of 1 year of experience in customer relationship management in real estate industry.
• Proficiency in statistical analysis techniques to understand customer behavior and improve service delivery.

Roles and Responsibilities

• Develop and maintain strong customer relationships to enhance satisfaction and retention.
• Utilize data analysis and predictive modeling to identify customer needs and improve services.
• Collaborate with the marketing team to tailor communication strategies that address customer preferences.
• Manage customer inquiries and feedback efficiently to ensure a high level of service quality.
• Support business development initiatives by identifying potential opportunities through customer data analysis.
• Implement continuous improvement processes based on customer insights and feedback.
• Work cross-functionally with engineering teams to align customer requirements with technical solutions.
• Conduct regular customer reviews to ensure alignment with service expectations and explore growth opportunities.