Engages in outbound or inbound calls to potential or existing customers on behalf of Ray Center - Swimming Pools.

Primary responsibility is to promote our services, gather information, and generate sales or leads over the phone.



Job Description:

• Make outbound calls to prospective customers or receive inbound calls from existing customers.
• Introduce and explain services offered by the organization to potential customers.
• Answer questions, provide information, and address customer concerns or objections.
• Maintain a courteous and professional demeanor while speaking with customers.
• Follow a prepared script or guideline to ensure consistent messaging and accurate information delivery.
• Use persuasive techniques to influence customers and generate sales or leads.
• Identify and qualify potential customers through effective questioning and listening skills.
• Maintain accurate and detailed records of customer interactions, including sales, inquiries, and complaints.
• Achieve individual and team sales targets or key performance indicators (KPIs) set by the organization.
• Collaborate with sales and marketing teams to share customer feedback and improve sales strategies.
• Stay updated on product knowledge, pricing, and promotional offers to provide accurate and up-to-date information to customers.
• Conduct market research and gather customer insights to identify trends, preferences, and opportunities.
• Adhere to company policies and procedures, including privacy and data protection regulations.
• Continuously enhance communication and negotiation skills through training and development programs.

Requirements:

• High school diploma or equivalent.
• Previous experience in telemarketing, sales, or customer service is preferred but not always required.
• Excellent verbal communication skills with a clear and pleasant phone voice.
• Ability to engage customers and build rapport over the phone.
• Strong persuasive and negotiation skills.
• Active listening skills to understand customer needs and concerns.
• Ability to handle objections and rejections professionally and positively.
• Good organizational and time management skills to handle a high volume of calls.
• Proficient computer skills and familiarity with call center software and CRM systems.
• Results-driven and target-oriented mindset.
• Ability to work in a team and collaborate effectively.
• Flexibility to work in shifts, including evenings and weekends if required.

Job Type: Full-time

Salary: ₹10,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Required)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Speak with the employer

+91 9972988820

Expected Start Date: 17/07/2023