INTERNATIONAL CUSTOMER CARE EXECUTIVE

SALARY - 20K - 40K + INCENTIVES

FRESHERS & EXPERIENCED

EXCELLENT COMMUNICATION SKILLS

READY TO WORK IN US SHIFTS

PEOPLE FROM MUMBAI ONLY PREFFERED

Job Overview

We are seeking a full-time International Customer Care Executive to join our team in Mumbai, Mumbai Suburban. As an International Customer Care Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction on a global scale. You will handle customer queries, provide solutions, and work towards resolving conflicts to maintain our reputation for unparalleled customer support.

Qualifications and Skills

• Excellent communication skills (Mandatory skill)
• Problem-solving skills (Mandatory skill)
• Conflict resolution skills (Mandatory skill)
• Empathy to understand and relate to customer needs and concerns
• Patience to handle a range of customer personalities and issues efficiently
• Active listening to comprehend and address customer issues accurately
• Time management to handle multiple customer interactions effectively
• Adaptability to adjust approach based on individual customer needs and evolving situations

Roles and Responsibilities

• Handle international customer queries and provide timely, appropriate solutions.
• Maintain a high level of customer satisfaction by resolving customer complaints effectively.
• Assist customers with their inquiries and offer appropriate solutions.
• Escalate complex issues to higher management when necessary.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with other departments to ensure smooth resolution of customer issues.
• Provide input for improving customer care processes and services.
• Stay updated with product knowledge and company policies to effectively assist customers.