Company Overview

We don't just boost rankings; we elevate your digital identity, translating clicks into customers and conversations into conversions. Join us on the journey to digital excellence, where your success knows no bounds. RankBloc Services, with its headquarters located in Delhi, operates within the Staffing & Recruiting industry and employs between 11 to 50 people. To learn more about RankBloc Services, visit our website at https://rankbloc.com/.

Job Overview

We are looking for a dedicated Customer Service representative to join our team in Bengaluru. This is a full-time junior position, ideal for candidates with 1 to 3 years of work experience in customer service. The role requires strong communication skills and the ability to enhance the customer experience through effective problem-solving and empathy.

Qualifications and Skills

• Excellent communication skills (Mandatory skill)
• Strong problem-solving abilities to identify issues and provide solutions
• Empathy to understand and respond to customer needs effectively
• Patience to handle customer inquiries and complaints in a calm manner
• Adaptability to manage various tasks and responsibilities in a dynamic environment
• Effective conflict resolution skills to address customer concerns and find amicable solutions
• Time management skills to prioritize tasks and manage workload efficiently
• Active listening skills to fully understand customer issues and respond appropriately

Roles and Responsibilities

• Responding to customer inquiries via telephone, email, or chat in a timely and professional manner
• Providing accurate information about our services and resolving customer issues promptly
• Maintaining a high level of customer satisfaction by delivering exceptional service
• Recording and managing customer accounts and service orders
• Escalating unresolved issues to the appropriate team members or departments
• Collaborating with team members to improve customer support processes
• Following up with customers to ensure their issues are resolved and gather feedback
• Identifying trends in customer complaints and suggesting improvements to prevent recurring issues