Company Overview

RankBloc Services is a Delhi-based company in the Staffing & Recruiting industry, focused on boosting digital rankings and conversions.

Job Overview

Junior role for candidates with 1-3 years of experience in customer service, located in Delhi. Full-Time employment with RankBloc Services, a company specializing in elevating digital identities and conversions. Join a team of 11-50 employees on the journey to digital excellence.

Qualifications and Skills

• Excellent communication skills to interact effectively with customers
• Strong problem-solving abilities to address customer issues efficiently
• Empathy and patience to understand and assist customers effectively
• Adaptability to handle diverse customer situations and requests
• Active listening skills to comprehend customer concerns and provide appropriate solutions
• Effective conflict resolution skills to manage challenging customer interactions
• Time management skills to prioritize tasks and meet customer needs efficiently

Roles and Responsibilities

• Deliver exceptional customer service and support via various channels
• Handle customer inquiries, issues, and complaints with professionalism and empathy
• Maintain accurate records of customer interactions and transactions
• Ensure customer satisfaction by resolving issues promptly and efficiently
• Collaborate with internal teams to address customer needs and improve services