Company Overview

RankBloc Services is a digital marketing agency dedicated to helping businesses boost their rankings and enhance their online presence. We believe in translating clicks into customers and conversations into conversions. With a team of dedicated professionals, we strive for digital excellence and offer endless growth opportunities for our employees. Learn more about us at https://rankbloc.com/.

Job Overview

We are hiring a Customer Service representative to join our team at RankBloc Services. As a Customer Service representative, you will be responsible for providing excellent customer support and ensuring customer satisfaction. This is a full-time position with a focus on delivering exceptional service to our clients.

Qualifications and Skills

• 1-3 years of experience in a similar customer service role
• Excellent communication and interpersonal skills
• Proficient in chat and phone etiquette
• Strong multitasking abilities
• Attention to detail and accuracy in data entry
• Ability to handle challenging customer situations with empathy and professionalism
• Problem-solving skills
• Ability to work in a fast-paced environment
• Knowledge of customer service software and CRM systems

Roles and Responsibilities

• Respond to customer inquiries and provide information about our products and services
• Handle customer complaints and provide appropriate solutions
• Process orders, forms, applications, and requests
• Ensure timely and accurate resolution of customer issues
• Maintain customer records and update customer information in the database
• Build strong customer relationships and provide personalized service
• Work collaboratively with other team members to achieve customer satisfaction goals
• Stay up to date with product knowledge and company policies
• Identify and escalate priority issues to the respective departments
• Assist in training new customer service representatives