Job Description:

We are currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.

As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

•Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel

•Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

•Practice good customer relations and attend to customer complaints and queries satisfactorily

•Ensure the Outlet is set-up for service and supervise for a smooth operation

•Direct and supervise the service team to ensure that all duties are performed as per standards

•Ensure that all employees have received adequate training to perform their duties

•Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available

•Ensure minimum wastage, breakage and spoilage

•Actively use up selling techniques bye exceeding guest expectations and to increase revenue.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Customer Focus
• Adaptability
• Teamwork