Company Overview

Raika Photography is a leading provider of photography and cinematography services, offering a wide range of services including baby photography, maternity shoots, pre-wedding, weddings, commercial photography, cinematography, product shoots for e-commerce, and portrait portfolio. With a team of dedicated professionals, we are committed to delivering world-class photography and cinematography experiences to our clients.

Job Overview

Raika Photography is hiring a Customer Support representative to provide excellent service and support to our valued clients. As a Customer Support representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This is a full-time position based in Bangalore Urban, Karnataka, India.

Qualifications and Skills

• 1-3 years of experience in customer support or a similar role
• Excellent verbal and written communication skills in English
• Proficiency in using Microsoft Excel and other customer support tools
• Strong problem-solving and decision-making abilities
• Ability to handle demanding and difficult customers with a positive attitude
• Strong organizational and multitasking skills
• Ability to work in a fast-paced and dynamic environment
• Basic knowledge of computers and technology
• Sales or after-sales experience is a plus

Roles and Responsibilities

• Respond to customer inquiries promptly and professionally through various channels such as emails, phone calls, and social media
• Identify and assess customer needs to achieve satisfaction
• Handle and resolve customer complaints in a calm and diplomatic manner
• Provide accurate, valid, and complete information to customers
• Build sustainable relationships with customers through open and interactive communication
• Coordinate with internal teams to ensure prompt resolution of customer issues
• Keep records of customer interactions, transactions, comments, and complaints
• Follow communication procedures, guidelines, and policies
• Upsell products and services to customers
• Follow up on customer interactions to gather feedback and identify areas for improvement