Roles and Responsibility:

•       Contact potential or existing customers to inform them about a product or service using scripts.
•       Answer questions about products or the company
•       Ask questions to understand customer requirements and close sales
•       Direct prospects to the field sales team when needed
•       Enter and update customer information in the database
•       Take and process orders in an accurate manner
•       Handle grievances to preserve the company’s reputation
•       Keep records of calls and sales and note useful information