Company Overview

Raf Health Care is a division of Raf Health, specializing in pharmaceuticals, nutrition and vitamins, home healthcare and personal products, OTC, first aid, and rehabilitation and disposables of higher standards. Through multiple channels of distribution, we offer an extensive range of meticulously tested products to ensure overall wellness. Based in Doha, Qatar, Raf Health Care is part of the Health, Wellness & Fitness industry, with a dedicated team of 51-200 employees. For more information, visit our website at rafhealthcare.com.

Job Overview

We are seeking a Mid-Level Maintenance Cum IT Support Officer to join our team in Doha. This is a full-time position that requires a minimum of 4 years and a maximum of 6 years of work experience. The ideal candidate will be responsible for providing technical troubleshooting, hardware maintenance, and IT security services, along with software installation, network configuration, customer support, documentation, and problem solving.

Qualifications and Skills

• Technical Troubleshooting (Mandatory skill): Expertise in diagnosing and resolving technical issues quickly and efficiently.
• Hardware Maintenance (Mandatory skill): Ability to maintain, repair, and upgrade hardware components to ensure smooth operations.
• IT Security (Mandatory skill): Proficiency in implementing and monitoring IT security measures to protect the organization's systems and data.
• Software Installation: Skilled in installing, configuring, and updating software applications across various platforms.
• Network Configuration: Knowledge of setting up, managing, and troubleshooting LAN/WAN networks.
• Customer Support: Excellent communication skills to provide technical support and assistance to end-users.
• Documentation: Ability to create and maintain detailed documentation of system configurations, procedures, and troubleshooting steps.
• Problem Solving: Strong analytical skills to identify issues and offer practical solutions effectively.

Roles and Responsibilities

• Provide technical support, troubleshooting, and resolving hardware and software issues.
• Maintain and manage IT infrastructure, including networks, servers, and other equipment.
• Ensure the security and integrity of the company's IT systems by implementing proper security measures.
• Install, configure, and maintain software applications on various user devices.
• Set up and manage network configurations, ensuring optimal performance and connectivity.
• Offer customer support and address technical queries raised by end-users promptly.
• Create and update documentation related to system configurations, operational procedures, and troubleshooting guidelines.
• Identify, analyze, and resolve IT-related issues to minimize downtime and enhance productivity.