Company Overview

Raf Health Care is a division of Raf Health, specializing in pharmaceuticals, nutrition and vitamins, home healthcare and personal products, OTC, first aid, and rehabilitation and disposables of higher standards. We offer a diverse product portfolio and are connected with a wide network of manufacturers worldwide. Our headquarters is located in Doha, Qatar, and we belong to the Health, Wellness & Fitness industry. Visit our website at rafhealthcare.com.

Job Overview

We are seeking a mid-level IT Support professional to join our team in Doha on a part-time basis. This role involves providing technical assistance, troubleshooting issues, and ensuring smooth operation of IT systems. The ideal candidate will have 4 to 6 years of relevant work experience.

Qualifications and Skills

• Strong troubleshooting skills (Mandatory skill)
• Proficiency in software installation (Mandatory skill)
• Excellent problem-solving abilities (Mandatory skill)
• Ability to deliver exceptional customer service
• Experience with hardware maintenance
• Knowledge of network configuration
• Outstanding communication skills
• High attention to detail

Roles and Responsibilities

• Provide technical support to staff and clients, resolving IT-related issues efficiently and effectively
• Install, configure, and maintain software applications used by the organization
• Troubleshoot and resolve hardware and software issues
• Assist with network setup and configuration to ensure optimal performance
• Maintain detailed records of IT support activities, including issue resolution and system performance
• Work closely with other IT team members to develop and implement solutions to recurring problems
• Ensure compliance with company policies and standards in all IT support activities
• Educate employees on best practices for using IT equipment and software