▪ Mentored and guided employees to foster proper completion of assigned duties.

Built strong relationships with customers through positive attitude and attentive response

Coordinated weekly meetings for internal and external groups to analyse the gap and to work on the same

Ensuring that client requirements are dealt with in a timely manner.

Planning and organizing work. • Team Leading and team development. • Analysis and process development daily performance report, real-time reports generation. • Preparing roster and on time adherence report. • Preparing and checking performance development reports for the daily review. • Conducting training of new executives on product and process. • Updating the performance on daily basis on client requirements.

Shrinkage , attrition