Collaborative Synergy

The Club Manager will play a vital role in ensuring the smooth and efficient running of the day-to-day operations of the Club. They will be responsible for developing

an annual operating plan ensuring that effective methods and policies are put in place and maintained so that the club operates optimally and maximizes productivity.

The Club Manager will be expected to harness a working environment which encourages teamwork, energy and creativity. To achieve this, they should have strong leadership, excellent problem-solving skills and very strong communication skills. The position contributes to the development and implementation of organizational strategies, policies and practices to continually improve

the member experience/ enjoyment of the club wherever and whenever possible. The Club Manager will ensure that the staff they recruit are member focused and will be capable and willing to support or improve this ethos also.

Responsibilities Operational Duties:

To initiate and deliver activities to attract new members and to increase the number of visitors in line with the Club Business Plan. Provide and maintain the highest level

of customer service in a high-volume retail environment through your own

personal actions and development of your staff.

Provide effective decision-making regarding customer issues.

Plan and promote special events for the Club monthly.

Develop Events calendar and push for member participation.

Hold weekly department meetings which includes customer service manager, head of group exercise, head trainer and maintenance superviser Inspect facility daily for cleanliness using the Club daily walk-through list.

Responsible for ensuring that the facility is clean and operationally sound.

Ensure the functionality of equipment with the maintenance department on a

monthly basis using the equipment maintenance checklist.

Interface with retail vendors and service contractors

Sales Duties:

Hire, train and develop sales staff.

Motivate sales staff and monitor their sales levels by using the established

protocols and sales systems.

Hold daily meetings with sales teams and oversee sales strategy, status, pending pipeline and conversion Develop new pipeline by overseeing club presentation, sales-pitch, corporate tie ups etc.

Oversee special events and programs held at the club from time to time.

Maintain and direct training and development of Club sales staff.

Establish and maintain an active referral system with the sales team.

Audit sales team monthly. Submit monthly game plan for training, promotions and department meetings to Chief Operating Officer / General Manager

Management Duties:

Manage, monitor, evaluate the performance of all department heads/

vertical heads.

Monitor the hiring, training and scheduling of all Club level staff.

Communicate with Club-level employees through staff meetings.

Attend and participate in meetings with Management.

Properly delegate, monitor and evaluate specifically assigned responsibilities of

team.

Properly manage and maintain operational budgets.

Ensure that all staff is adhering to staff uniform policy including uniform at all

times when on duty.

Responsible for managing disciplinary actions involving all Club level employees.

Responsible for monitoring all incident reports filed at Club involving members

and staff.

Approves all schedules of each Club department.

Control payroll costs to fall within projected budget.

Prepare, audit and submit payroll to Head office.

Administers the Company’s policies and procedures.

Submit all new hire and termination information to Head Office as required

by HR department.

Ensure discipline of staff at the club is being maintained and monitored.

Ensure cleanliness and effectiveness of club area and resources.

Maintain positive relationships with vendors, staff, members, and other

partners

Key Skills

Must have a positive attitude and be able to motivate staff in a positive

manner.

Possess good leadership qualities.

Possess strong motivational, communication, team building and

training skills.

Be self-motivated and have strong organizational and management

skills.

Ability and experience in effectively motivating and managing a staff of

employees.

Be promotionally-oriented and have the ability to direct sales through

company required outreach programs

Must be able to take direction and adhere to Company polices.

Must be willing to learn and adhere to new systems as Company continues

to grow.

Must have thorough understanding of facility operations as defined by

company standards.

Comprehensive knowledge of all facility operational, sales, and management systems

k. Proficient in the use of all software programs that are utilized at the facility

Proven experience as a Club Manager / Sr Manager in a similar domain is

preferred.

Qualification

We need someone who possess a unique blend of skills tailored to the dynamic and

people-oriented nature of the sports and fitness industry. A degree in Sports

Management, Business Administration, Physical Education, or a related field is an

added advantage.