Job Role & Responsibilities:

  Branch Manager , Retail Branch Banking , Location : Mumbai

·        Responsible for the administration and efficient daily operation of a full service branch office, including lending, product sales, customer service, and security and safety in accordance with the Bank's objectives

·        Responsible for revenue generation in terms of brokerage for the branch, to achieve the branch income and manage profitability of the branch

·        Enhance and contribute in the growth of the company through Business Development

·        Responsible for superior level of customer relations and promotion of the sales and service culture through coaching, guidance and staff motivation

·        Driving individual and branch sales goals through new business sales, referrals and retention of account relationship

·        Maintain A O P (Annual Operating Plan) for the financial year i.e. to prepare and track product (liability, assets and fees) wise

·        Cross-sell of products with new and as well as with existing customers

·        Conduct daily morning huddles to discuss daily plan and agenda for employees

·        Track inflow and outflow of reports (like account closures, account opening, Fixed Deposit renewals/closures etc.) and thus, daily business generation

·        Maintain customer relationship through sourcing and on-boarding process

·        Segment the customer within the catchments of the branch to increase the Journal-Ledger base of the branch

Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements, sales initiatives and Branch hygiene

Knowledge, Skills & Abilities:

·        Strong communication, problem solving, and decision making skills to effectively resolve customer and employee issues.

·        Balance team and individual responsibilities. Able to build morale and commitment to goals and objectives.

·        Strong supervisory and leadership skills required to manage, motivate, and develop employees.

·        Uphold confidentiality and customer privacy in all situations.

·        Proactively seeks solutions that benefit the customer and the Bank while exhibiting sound and accurate judgement.

·        Knowledge of all types of banking services.

·        Detail oriented, strong organization skills and a high degree of accuracy with the ability to work independently.

Job Requirements:

·        Minimum of 10 of experience in Banking; with atleast 3yrs in Retail Liabilities

·        Sales experience and exposure is must, preferably of Liabilities products

·        In-depth understanding of financial instruments, markets and macro micro economic processes

·        Proven Business Development skills

·        Prior Managerial experience preferred