Company Overview

QUKADS PRIVATE LIMITED, headquartered in Visakhapatnam, is an influential player in the IT Services and IT Consulting industry. We bridge the gap between businesses and their markets, both locally and globally, through comprehensive marketing strategies that encompass digital, direct, and telemarketing solutions. Our team of 201-500 dedicated employees is committed to empowering businesses with unparalleled marketing support.

Job Overview

Join QUKADS PRIVATE LIMITED as a Junior Female Telecaller, where you'll be an integral part of our dynamic team based in Hyderabad. This full-time, remote position requires a proactive individual with 1 to 3 years of experience in telecalling. As a key communicator, you'll utilize your persuasive skills to enhance our reach and client satisfaction.

Qualifications and Skills

• Excellent communication skills are essential to interact effectively with clients and convey information lucidly.
• Active listening skills to understand customer requirements and tailor responses accordingly.
• A strong focus on customer service to ensure each interaction results in a satisfied client experience.
• Problem-solving skills to address challenges and provide solutions swiftly and effectively.
• Persuasion skills to influence customer decisions and drive successful outcomes.
• Time management skills to optimize call schedules and enhance productivity throughout your shift.
• Exemplary patience to remain professional and calm while handling various client concerns or inquiries.
• Empathy to connect with clients on a deeper level, understanding and addressing their needs compassionately.

Roles and Responsibilities

• Conduct outbound calls to potential clients and offer them services based on their needs.
• Maintain a record of feedback from calls and identify areas for improvement.
• Follow up on leads and ensure a timely response to all customer inquiries.
• Collaborate with the marketing team to refine telecalling strategies and enhance client engagement.
• Achieve monthly target goals set by the management through effective calls and follow-ups.
• Provide comprehensive information about products and services to prospective clients.
• Build and sustain a positive relationship with customers by understanding their preferences.
• Utilize scripts effectively during calls to maintain consistency and professionalism.